CRM Data Coordinator

About the role

The CRM Data Coordinator is responsible for supporting the accuracy, completeness and consistency of data within our CRM (HubSpot).

The role will focus on reviewing, updating, researching and enriching contact, company, delegate and deal records to ensure information is entered correctly and follows internal CRM standards.

Working closely with Sales, Operations, Marketing and Production, the CRM Data Coordinator will help maintain a clean, well-organised and reliable database that supports our sales, marketing and event activities.

Key responsibilities

• Review and update contact, company and delegate records within HubSpot
• Check new records to ensure information has been entered correctly and required fields are completed
• Identify and correct duplicate, incomplete, inaccurate or outdated records
• Cross-check delegate and attendee information between HubSpot and external systems such as EventsAir and event platforms
• Ensure contacts and companies follow established CRM data-entry standards
• Classify and segment companies and contacts according to established categories, including industry, sector, sub-sector, function and seniority
• Research company information using reliable online sources to validate and complete CRM records
• Update and enrich existing records to improve data completeness
• Check that deals are assigned to the appropriate pipelines and stages
• Support regular database clean-up and data-enrichment projects
• Assist with identifying recurring data-quality issues and report them to the relevant manager
• Support the day-to-day coordination of the Philippines Data Team, including allocating tasks, answering questions and checking completed work
• Follow established processes and procedures to maintain consistent CRM data quality

About you

• Diploma or Bachelor's degree in Business, Information Systems, Data Analytics, Business Analytics, Marketing, Commerce or a related discipline desirable but not essential
• Previous experience in data entry, database administration, CRM administration, sales support or a similar role is desirable but not essential. Entry-level candidates are encouraged to apply.
• Experience using HubSpot or another CRM platform would be an advantage
• HubSpot training or certification would be highly regarded but is not essential
• Good Microsoft Excel skills
• Strong attention to detail and commitment to accuracy
• Good organisational and time-management skills
• Comfortable researching and validating company information
• Ability to follow established processes and data standards
• Comfortable working with large volumes of data and repetitive tasks while maintaining accuracy