CRM Database Controller

Location: Hillington, Norfolk

Employment Full Time Part Time

Job Title: CRM Database Controller

Salary: £28,000 – £32,000 pa (FTE) Depending on Experience

Location: Tapping House, Wheatfields, Hillington, Norfolk, PE31 6BH.

Hours of work: 30 – 37.5 hours per week – contracted hours to be agreed at point of recruitment

Annual Leave: 25 days increasing to 27 after 5 years’ service and 29 after 9 years’ service + 8 days in lieu of public holidays (FTE)

Closing Date: Monday 9th November 2026

If you have any queries please email [email protected]

The CRM Database Controller plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions.

We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM.