CRM Developer

Role: CRM Developer

Experience: 6+ Years

Location: Pune, MH/ Bangalore, KA/ Chennai, TN/ Hyderabad, TG

Shift: 2 PM - 11 PM (Hybrid)

Key Responsibilities:

• Minimum 6+ years of experience in CRM integration development and support.
• Design, develop, and maintain integrations between Microsoft Dynamics 365 Sales CRM, external applications, databases, and enterprise platforms.
• Build and manage Azure Data Factory (ADF) pipelines for data extraction, transformation, and synchronization.
• Develop, consume, secure, and troubleshoot REST/SOAP APIs, leveraging JSON, OAuth, and OpenAPI/Swagger standards.
• Implement real-time and batch integrations using Azure Integration Services, including Logic Apps, Azure Functions, Service Bus, and Event Grid.
• Work with Dataverse, CRM APIs, and the D365 data model to support seamless data exchange and business processes.
• Develop and optimize SQL queries, data mappings, and transformation logic to ensure data quality and performance.
• Monitor, troubleshoot, and resolve integration issues across CRM and connected systems, ensuring high availability and reliability.
• Collaborate with business stakeholders, CRM teams, architects, and downstream system owners to define integration requirements and technical solutions.
• Support CI/CD processes, deployment activities, and release management using Azure DevOps and source control tools.
• Create and maintain technical documentation, integration specifications, support guides, and operational runbooks.
• Ensure compliance with security, governance, and data privacy standards across all integrations.
• Participate in Agile ceremonies, sprint planning, estimation, testing, and production support activities.