CRM DevOps Engineer

About the Role

We are looking for a CRM DevOps Engineer to support client's CRM platforms and work closely with Development and Operations teams in managing deployments, releases, configurations, and day-to-day platform operations.

The role will focus on Microsoft Dynamics 365, Power Platform, and Azure, ensuring smooth and reliable deployments while continuously improving DevOps processes and automation.

Key Responsibilities

• Manage release pipelines, code releases, deployments, and product updates across CRM projects.
• Automate and continuously improve deployment and release processes.
• Set up required tools, environments, and infrastructure based on project requirements.
• Review, verify, and validate software packages prior to deployment.
• Help define and improve development, testing, release, update, and support processes.
• Monitor and maintain Dynamics 365, Power Platform, and Azure environments to ensure optimal performance and resource utilization.
• Perform platform housekeeping, configuration changes, and environment maintenance.
• Manage CRM license requests, approvals, tracking, and environment inventory.
• Provide technical support for enhancements, production issues, incidents, problems, and non-production updates.
• Generate reports and provide insights on platform usage, performance, and operational data.
• Coordinate and facilitate request tickets related to CRM projects, initiatives, and service requests.
• Support project execution by providing required technical artifacts and deliverables in accordance with IT SDLC and governance standards.
• Participate in technical training, knowledge-sharing sessions, and continuous learning on new technologies and methodologies.
• Contribute to the continuous improvement of CRM DevOps processes and operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of both Development and Operations processes, with good knowledge of DevOps and Agile principles.
• Experience in System Administration or SaaS application support.
• Hands-on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services.
• Experience with Azure DevOps, Source Code Management, and/or CI/CD tools.
• Knowledge of relational databases.
• Familiarity with network protocols such as TCP/IP, HTTP, and SSL.
• Good understanding of n-tier web applications.
• Experience supporting or developing banking/financial applications or systems is an advantage.
• Strong troubleshooting, analytical, communication, and collaboration skills.

Key Skills

Dynamics 365 | Power Platform | Azure | Azure DevOps | CI/CD | DevOps | SaaS Support | System Administration | Release & Deployment Management | CRM | Production Support | SQL/Relational Database | Agile