CRM Executive

Job Title: CRM Executive

• Company: Zyax Chem Pvt. Ltd. (Flagstone Fix)
• Location: On-site (Fort, Mumbai)
• Working Days: Monday to Friday
• Experience: Min 3 years
• Employment Type: Full-time

Job Summary

We are seeking a proactive and detail-oriented CRM Executive to manage and enhance our customer relationship management processes for Flagstone Fix, one of the brands under Zyax Chem Pvt. Ltd. The ideal candidate will be responsible for implementing CRM strategies, maintaining the CRM database, and ensuring smooth communication between the company and its customers, particularly HNI clients. With a minimum of 3 years of experience, the CRM Executive will play a key role in improving customer engagement and retention while building strong relationships with premium customers.

Key Responsibilities

• CRM Management: Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized.
• Customer Segmentation: Manage customer segmentation processes for targeted marketing and personalized communication.
• Campaign Execution: Collaborate with the marketing team to plan, execute, and monitor CRM campaigns across email, SMS, and other communication channels.
• Customer Communication: Act as the primary point of contact for customer inquiries and concerns, providing timely and professional responses.
• Data Analysis & Reporting: Monitor customer behavior and feedback to create reports that offer insights into customer trends, campaign effectiveness, and overall engagement.
• Customer Retention: Develop and implement strategies to improve customer loyalty and retention through effective CRM practices.
• Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to ensure seamless customer experience and consistent messaging.
• CRM Optimization: Continuously analyze and optimize the CRM system to ensure it meets the evolving needs of the business.
• Customer Feedback Management: Gather, analyze, and report customer feedback, and work on resolving customer issues and improving overall satisfaction.

Required Qualifications & Skills

• Minimum 3 years of experience working with CRM systems and customer engagement strategies.
• Strong knowledge of CRM tools and platforms (e.g., Salesforce, Zoho, HubSpot).
• Experience in managing customer data, segmentation, and communication strategies.
• Excellent communication and interpersonal skills to effectively engage with HNI and UHNI customers and internal teams.
• Analytical mindset with the ability to generate actionable insights from customer data.
• Proficient in Excel and other data management tools for reporting and analysis.
• Ability to work cross-functionally and collaborate with various departments.

Experience:

• CRM software: 2 years (Required)
• Microsoft Excel: 4 years (Required)
• Data management: 2 years (Required)
• Customer service: 2 years (Required)

Preferred Skills:

• Experience in email marketing and automation tools.
• Knowledge of customer retention strategies and loyalty programs.
• Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
• Problem-solving mindset to resolve customer issues and improve the overall experience.

Join us as a CRM Executive and help us strengthen our relationships with HNI customers while driving engagement and satisfaction!

Work Location: In person