CRM- executive

Role & responsibilities

• Responsibilities
• Visiting the insurer / corporate offices as per the schedule
• Monitor the portfolio , outstanding & facilitate for timely closure
• Review the queries received from the customer and work towards first time resolution
• Guide team members in resolving escalations from customers
• Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.
• Coordinate with backend team and help in getting the claims actioned
• Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process
• Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
• Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like new reports/ Data Analysis / helpdesk /wellness-related activity and more.

whatsapp cv - [email protected]

Work from office only