CRM Executive

Position Overview: At GreenSoft Solutions, were not just tech enthusiasts; were problem solvers on a mission to transform how our clients engage with technology. With a culture rooted in innovation and collaboration, were passionate about delivering exceptional service and support. Join us in making a difference—one customer at a time!

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, chat, and ticketing systems.
• Understand customer issues, provide timely solutions, or escalate to technical teams as needed.
• Document and track support queries and resolutions in the internal CRM system.
• Provide product knowledge and usage guidance to clients.
• Follow up with customers to ensure their technical issues are resolved.
• Collaborate with internal departments (development and operations) for issue resolution and process improvement.
• Ensure customer satisfaction metrics are met and exceeded.

Qualifications:

• You have a degree/ certification in IT and equivalent experience, plus a passion for technology and customer service.
• Previous experience in customer support or a related role—bonus points for IT industry/Transport/ Logistics experience!
• You possess excellent communication skills, both written and verbal,with a customer-first mindset and talent for explaining complex concepts simply.
• A problem-solver at heart, you thrive on challenges and have a keen eye for detail.
• Familiarity with support ticketing systems and CRM software is a plus.
• You’re adaptable, ready to work flexible hours, and excited to tackle anything that comes your way!

What We Offer:

• A competitive salary and a comprehensive benefits package that values your well-being.
• Opportunities for professional growth and development—your career path is as unique as you are!
• A vibrant workplace culture that encourages innovation, teamwork, and creativity.