Crm Executive

Job Description (JD) Senior Executive CRM Collections (Real Estate) Job Title: Senior Executive CRM Collections

Department: Customer Relationship Management (CRM) / Collections

Industry: Real Estate

Experience: 2 to 4 Years

Location: Osman nagar

6 Days working

Job Summary We are seeking a proactive and customer-focused Senior Executive CRM Collections to manage post-sales customer collections and maintain strong customer relationships throughout the payment lifecycle. The ideal candidate should have experience in real estate collections, a good understanding of CRM processes, excellent negotiation skills, and the ability to coordinate with internal and external stakeholders to ensure timely collections and customer satisfaction.

Key Responsibilities

• Manage post-sales collections from customers as per payment schedules and company policies.
• Track customer payment milestones and ensure timely follow-up on due and overdue payments.
• Maintain accurate customer records, payment status, and collection updates in the CRM system.
• Coordinate with Sales, Finance, Legal, and Project teams to resolve customer queries related to payments and agreements.
• Engage with customers through calls, emails, and meetings to ensure smooth collection of dues.
• Negotiate payment plans and resolve collection-related issues while maintaining positive customer relationships.
• Generate collection reports, aging analysis, and MIS reports for management review.
• Ensure compliance with company policies, RERA guidelines, and contractual obligations.
• Support customers during post-sales processes, including documentation, payment reminders, and handover-related activities.
• Escalate critical collection issues and recommend appropriate resolutions.

Required Skills Competencies

• Strong knowledge of CRM processes and customer lifecycle management.
• Experience in post-sales collections within the real estate industry.
• Excellent negotiation and persuasion skills.
• Strong communication and interpersonal skills.
• Ability to handle customer grievances professionally.
• Good analytical and reporting skills.
• Proficiency in MS Excel, CRM software, and collection tracking systems.
• Ability to work under pressure and meet collection targets.

Qualifications

• Bachelor's Degree in Business Administration, Commerce, Finance, Marketing, or related field.
• 23 years of experience in CRM Collections, Post-Sales Collections, or Customer Relationship Management within the Real Estate sector.

Preferred Experience

• Experience working with residential, commercial, or plotted development projects.
• Familiarity with payment plans, customer agreements, registration processes, and possession/handover procedures.
• Knowledge of ERP/CRM platforms such as Salesforce, SAP, Oracle, or industry-specific real estate CRM tools.

CTC: As per company standards and candidate experience.

Reporting To: CRM Manager / Collections Manager.

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