CRM Executive

Role & responsibilities

1. Post-Sales Management: Manage processes from booking forms, allotment letters, and sale agreements to final registration.

2. Payment Follow-ups: Track payment milestones, send demand letters, and coordinate with accounts for outstanding dues.

3. Query Handling: Answer client questions, resolve complaints, and handle escalation issues professionally.

4. Inter-Department Coordination: Work closely with sales, accounts, legal, and project execution teams to clear client files.

5. Database & Data Entry: Maintain accurate, up-to-date client records and reports using real estate software. Maintain accurate MIS and availability reports.

6. Possession & Handover: Manage final checks, clearance of dues, and property handover procedures.

Preferred candidate profile

* Bachelor's degree.

* Experience working as a CRM Executive.

* Excellent written and verbal communication skills.

* Good understanding of real estate documentation and legal compliance basics.

* Proficiency in MS Office.

* Strong problem-solving and customer service attitude.