CRM Executive

Job Title: CRM Executive Location: HO, Mumbai

Reporting To: CRM Manager

Overview VITS Kamats Group is seeking a dynamic and customer-focused CRM Executive to manage membership sales, customer engagement, and relationship management. The role involves driving membership conversions, handling guest interactions, and ensuring a seamless post-sales experience and maintain the reports and Data management .

Core Responsibilities

• Drive membership sales and achieve conversion targets
• Generate leads and follow up with potential customers
• Build and maintain strong relationships with members
• Ensure high levels of customer satisfaction and engagement

Job Responsibilities

• Handle guest calls and respond to membership-related queries
• Promote and sell VITS membership programs
• Maintain accurate records and reports of membership data
• Coordinate with internal teams for membership benefits and services
• Manage post-sales relationship with members and ensure retention
• Assist in planning and execution of membership-related initiatives
• Work closely with other departments for smooth operations

Skills Required

• Strong communication and interpersonal skills
• Sales and conversion-focused approach
• Customer handling and relationship management skills
• Good organizational and reporting abilities
• Ability to work in a target-driven environment

Requirements

• 1-2 years of experience in sales (hotel / credit card / membership sales preferred)
• Male or Female candidates can apply
• Language Proficiency: Fluent in English and Hindi preferred
• HSC Minimum

Compensation

• Incentive-driven role with performance-based earnings