CRM Executive

Roles and Responsibilities :

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Develop and execute sales strategies to meet targets, identifying new business opportunities and upselling/cross-selling products/services.
• Provide exceptional customer support by resolving issues promptly and professionally, escalating complex cases when necessary.
• Collaborate with internal teams to resolve technical issues, improve processes, and enhance overall CRM operations.

Job Requirements :

• 1-9 years of experience in a similar role within the telecom/ISP industry.
• Strong understanding of outbound sales techniques and ability to generate leads effectively.
• Excellent customer service skills with a focus on building strong relationships with clients.
• Proficiency in using CRM software for managing customer interactions.