CRM Executive

Who you are

• Exposure to CRM tools, ideally HubSpot; hands-on experience with Braze is a plus but not required
• The right attitude above all: an entrepreneurial, solutions-driven mindset with a genuine interest in CRM and a strong sense of ownership
• Comfort reading and interpreting data charts, and translating them into clear next steps
• Strong copywriting skills and the ability to write in a clear, on-brand tone for different audiences
• Basic knowledge of HTML is a plus
• Good communication skills, with the confidence to work closely with a small, fast-moving team
• Ability to build strong working relationships across Marketing, Customer Experience, and Product
• Comfortable working in a fast-paced environment with shifting priorities and multiple deadlines
• This is an in-person role, based in our office

What the job involves

• Owning Defined CRM Areas – You'll take full ownership of specific, well-defined areas of the B2B CRM programme (for example, reactivation or growing wallet share), managing them end-to-end
• Managing Messaging Flows – You'll build and maintain messaging flows and logic charts within HubSpot, working with the CRM Manager to keep segmentation and automation running smoothly
• Copywriting & Chart Analysis – You'll write clear, on-brand copy for newsletters, feature announcements, and CRM campaigns, and be comfortable reading and interpreting performance charts to guide your work
• Calendar & Volume Management – You'll help manage the CRM sending calendar and coordinate the volume and timing of feature announcements and messages, keeping momentum even during high-volume periods
• Cross-Functional Collaboration – You'll work closely with Marketing, Customer Experience, and Product teams to design and deliver ad hoc communications and automated workflows that support partner engagement and conversion
• Learning HubSpot In Depth – You'll build genuine proficiency in HubSpot's Marketing Hub, learning best practices and CRM logic from the CRM Manager as you grow into greater ownership over time
• Process & Best Practices – You'll follow CRM best practices, keeping campaigns aligned with data hygiene standards and compliance requirements
• Reporting & Insights – You'll track the performance of your owned campaigns and prepare regular updates for the CRM Manager, sharing learnings and ideas for improvement
• This list is not exhaustive and there may be other activities you are required to deliver
• You'll report directly to the Head of Product

The application process

• The interview process has two stages: the first with the Product Manager, including a practical CRM task; the second with the Head of Product and CRM Manager to assess culture fit and core skills

Benefits

• Work from home opportunities
• Fast track career progression
• Travel coverage when visiting teammates - through workshops and social events
• A vibrant and collaborative company culture
• Company social events