Crm Executive

About the Company:

MJ Global is one of the leading paper packaging companies in India operating across 4 state-of-the-art manufacturing locations in Noida, Greater Noida, Dadri and Baddi (Himachal Pradesh). The company manufactures Printed Mono Cartons, Duplex Board Cartons, Rigid Boxes, Corrugated Cartons, Paper Bags, Cups, Buckets, Wrappers and Straws etc.

The company is BRC & FSSC 22000 certified and supplies packaging across India to Pepsi, Coke, Orient Electric, Dabur, Asian Paints, Amul, DS Group, KFC, Pizza Hut, Creambell, Relaxo etc. The company also exports packaging to Philippines, Nigeria and Thailand etc.

Company URL: www.mjglobal.co.in

Job Title: CRM Executive

What We're Looking For

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, sales coordination, order follow-ups, and customer service activities.

Key Responsibilities:

1. Customer Relationship Management

• Maintain regular communication with existing customers and understand their requirements.
• Handle customer inquiries, requests, complaints, and service-related issues.
• Build strong and long-term relationships with customers.
• Maintain accurate customer master data, contacts, requirements, and communication records.
• Follow up with customers for repeat orders and future requirements.

2. Order Management & Coordination

• Receive and process customer purchase orders and sales requirements.
• Verify specifications such as box/carton size, paper GSM, flute type, printing, dimensions, quantity, and packaging requirements.
• Coordinate with the Sales, Production Planning, and Technical teams for order execution.
• Track order status from order confirmation through production and dispatch.
• Keep customers informed about production and delivery schedules.
• Coordinate with the dispatch/logistics team to ensure timely deliveries.

3. Sales Support

• Assist the Sales Manager and sales team with quotations, order processing, customer follow-ups, and sales reports.
• Prepare and maintain daily/weekly/monthly sales and customer reports.
• Follow up on pending quotations and enquiries.
• Track new enquiries and ensure timely responses.
• Maintain sales pipeline and customer follow-up records in CRM/ERP systems.

4. Complaint & Issue Resolution

• Record and monitor customer complaints.
• Coordinate with Quality and Production teams to investigate customer issues.
• Ensure timely corrective action and communicate resolutions to customers.
• Maintain complaint and resolution records.

5. Payment & Commercial Follow-up

• Coordinate with the Finance team regarding invoices, outstanding payments, credit limits, and payment status.
• Follow up with customers for overdue payments when required.
• Resolve billing, invoice, and documentation-related queries.

6. MIS & Reporting

• Prepare customer-wise sales reports and order-status reports.
• Track pending orders, dispatches, complaints, and customer commitments.
• Maintain accurate CRM/ERP records.
• Regular forecast and work closely with sales, client and supply chain team.
• Provide regular updates to the Sales Manager/Management.

EXPERIENCE & COMPETENCIES Required

• Good communication and customer-handling skills.
• Strong follow-up and coordination abilities.
• 4-7 yrs of experience required
• Problem-solving and negotiation skills.

Work Arrangements

• Location: Eco Tech Dadri & Achheja, Greater Noida & Sector 59, Noida.
• Open to travel as per the business requirement.
• Conveyance: Personal conveyance is required for client visits & reimbursement of mileage will be given as per company policy.
• Working Hours: 9:30 AM - 6:30 PM, Monday - Saturday