CRM Executive

Position: CRM Executive

Company: Premier Group
At Premier Group, we operate across real estate, wellness, and project execution businesses, creating experiences and developments that drive meaningful impact. We are a fast-growing, dynamic organization committed to innovation, execution excellence, and long-term growth.

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Why Join Premier Group?
* Opportunity to work in fast-growing industries
* Supportive and collaborative work culture
* Career growth and leadership opportunities
* Exposure to both corporate and creative business environments

Job Summary

Premier Group is looking for experienced CRM Executives from the Real Estate sector to manage customer records, sales MIS, payment follow-ups, banking coordination, documentation, and post-sales activities.

The candidate should have hands-on experience in Real Estate CRM/Post-Sales operations and a strong understanding of customer and payment processes.

Key Responsibilities

• Maintain complete and accurate customer records.
• Manage customer information and activities in the CRM system.
• Prepare daily, weekly, and monthly sales/CRM MIS.
• Track property bookings, customer payments, outstanding amounts, and payment schedules.
• Coordinate with customers regarding payment schedules and banking-related requirements.
• Coordinate with Accounts/Finance for payment confirmation and reconciliation.
• Follow up with customers for pending payments and documents.
• Maintain booking forms, KYC documents, agreements, receipts, and other relevant records.
• Coordinate with Sales, Accounts, Legal, and other departments.
• Handle customer queries related to booking, payment, documentation, and account status.
• Monitor post-sales activities and ensure timely completion.
• Prepare Excel reports and MIS required by management.
• Maintain confidentiality of customer and financial information.

Required Skills

• Strong knowledge of Real Estate CRM processes.
• Good knowledge of MS Excel and MIS.
• Understanding of property booking and payment processes.
• Basic understanding of banking transactions and payment reconciliation.
• Strong communication and coordination skills.
• Excellent attention to detail.
• Good numerical and analytical ability.
• Experience with CRM software.

Qualification & Experience

• Graduate in any discipline; B.Com/BBA preferred.
• Minimum 1 years of relevant experience in Real Estate CRM/Post-Sales is mandatory.
• Experience in real estate booking, payment tracking, documentation, and customer coordination preferred.
• Candidates from other industries and freshers will not be considered.

KPIs

• Accuracy of CRM records.
• Timely MIS submission.
• Payment follow-up and tracking.
• Documentation completion.
• Customer query resolution.
• Internal coordination and turnaround time.

Salary:
Competitive salary based on experience and skills.

Pay: ₹17,500.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person