Crm Executive

Role & responsibilities:

• Resolve all Delivery Challan (DC) related issues and ensure timely DC clearance.
• Handle billing-related issues and coordinate with internal departments for resolution.
• Resolve vehicle-related issues, including GST/documentation-related detention cases.
• Coordinate with customers and the Accounts team to resolve payment delays due to GST or billing issues.
• Follow up with customers for outstanding payments and support payment recovery.
• Maintain accurate records of DCs, billing issues, payment follow-ups, and CRM documentation.
• Maintain DCRM training records and provide regular training updates.
• Prepare reports on DC clearance, pending payments, billing issues, and training status.
• Coordinate with internal teams to ensure smooth post-sales operations and customer support.
• Ensure compliance with company procedures and documentation standards.