Crm Executive

Key Responsibilities CRM Executive | Saarthi Propack

Customer Coordination

• Act as the primary coordination point between customers, Sales, Production, Quality, Accounts and Dispatch teams.Role & responsibilities

Order Management

• Receive and verify customer Purchase Orders (POs), Work Orders and order confirmations.

Production Coordination

• Coordinate with the Production team regarding order planning and manufacturing schedules.

Sample & Artwork Coordination

• Coordinate with customers for product samples, specifications, artwork, designs and approvals.

Dispatch Coordination

• Coordinate with Dispatch/Logistics for timely shipment of completed orders.

Payment & Collection Follow-up

• Coordinate with Accounts for outstanding payment status.

Complaint & Issue Management

• Record customer complaints related to quality, quantity, delivery, packaging or specifications.