CRM Executive

NVT Quality Lifestyle, a professionally managed real estate company dedicated to developing premium residential projects, is looking for an experienced CRM Executive to manage post-sales customer coordination and ensure a smooth customer experience from booking through possession.

Key Responsibilities

• Handle customer communication and provide post-sales support from booking to possession.
• Coordinate with customers regarding payment schedules, loan sanctions, disbursements and other payment-related matters.
• Liaise with banks and financial institutions for loan processing and disbursement-related requirements.
• Respond to customer queries and provide timely and appropriate solutions.
• Send welcome emails and other relevant communications to customers after booking.
• Coordinate the preparation of agreements and verify details against the booking application.
• Coordinate with customers and internal teams for stamp duty and registration processes.
• Prepare and issue payment receipts, demand letters and other customer-related documents.
• Follow up with customers and banks for timely payments and collections.
• Coordinate with site engineers and other internal teams regarding customer complaints, modifications and site-related requirements.
• Ensure customer concerns and complaints are followed up and resolved within the expected timelines.
• Maintain regular communication with booked customers and keep them updated on relevant project and transaction-related matters.
• Maintain accurate customer records, documentation and CRM data.
• Ensure all post-sales activities and customer interactions are properly recorded and updated in the CRM system.
• Support the CRM team in maintaining positive and long-term customer relationships.

Requirements

• 2 - 5 years of experience in Real Estate CRM / Customer Relationship / Post-Sales preferred.
• Experience in real estate post-sales processes will be an added advantage.
• Good verbal and written communication skills.
• Strong interpersonal and customer-handling skills.
• Good follow-up and coordination skills.
• Ability to handle customer queries and complaints professionally.
• Basic understanding of real estate documentation, payments, home loans and registration processes.
• Good working knowledge of MS Office and CRM software.
• Multilingual candidates will be preferred.
• Candidates residing in and around Sarjapur or Whitefield, and those who are flexible to work at various project site locations, will be preferred.