Cara Jewellers FZCO
CRM Executive
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Dubai - United Arab Emirates
Work mode:
Onsite
Published on:
17 September 2026
What they need
Manage customer lifecycle journeys across acquisition, activation, retention, win-back & loyalty. Build unified customer profiles and dynamic segments Support in-store & after-sales teams with customer insights for personalised clienteling. Execute marketing campaigns across Email, WhatsApp & E-commerce. Manage loyalty programme enrolments and tier tracking. Run A/B testing to optimise open rates, CTR and conversion. Deliver CRM reporting and customer insights. Ensure customer data accuracy, hygiene and compliance.
Desired Candidate Profile
Hands-on experience with Salesforce Marketing Cloud and Data Cloud is required. 2-3 years in CRM, Lifecycle Marketing, Clienteling or Customer Experience. Experience in luxury, jewellery, fashion, beauty or premium retail is preferred. Strong analytical, communication and organisational skills. Strong written English; Arabic is a plus. Knowledge of SQL, HTML/CSS, AMPscript or JSON is an advantage.
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