CRM Executive

• Coordinate with clients and internal departments to forecast, plan, execute, track, and update all shipments and orders.
• Serve as a consistent point of contact for client queries regarding warehousing, logistics, inventory, transportation and shipment.
• Track shipment status and resolve service-related issues; promptly communicate updates to clients.
• Prepare, verify, and send invoices to clients for services rendered; resolve billing queries and discrepancies.
• Accountable for accurate client, shipment, billing, and AR records in WMS.
• Generate periodic MIS, shipment, billing, and reconciliation reports using Excel and WMS
• Assist in the execution of value-added services such as packaging, returns, and distribution solutions ,to pass correct information to warehouse as per SOP.
• Collaborate cross-functionally to support seamless account operations and address client requests.
• Ensure compliance with company policies, client SLAs, SOPs and logistics regulations.

Qualifications

Required skills & Qualifications:

• Bachelor’s degree (preferred: Commerce, Business Administration, Supply Chain, or related fields).
• 1–4 years’ experience in CRM, account coordination, billing/invoicing, or related roles in logistics and warehousing.

Career Path

• Growth to Senior CRM Executive, Team Lead – CRM, or Analyst roles as experience expands.

Skills

• Proficiency in WMS, CRM tools, MS Excel
• Knowledge of accounts payable, billing,reporting,reconciliation and invoicing processes.
• Good analytical, organizational, and problem-solving skills.
• Understanding of warehousing, logistics, inventory, and transportation basics.
• Integrity, attention to detail, and accountability in client and financial dealings.
• Communication ,collaboration skills and teamwork

Additional information

Key Performance Indicators (KPIs):

Female candidates with experience in 3PL/4PL supply chain management are preferred.

Type

full time

Location

Gurugram

Department

Operation

Posted On

Posted 167 days Ago

Posted By

Admin