CRM Executive

Job Description – CRM Executive

Position: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 Years
Location: Zirakpur
Employment Type: Full-Time

Job Summary

We are looking for a customer-focused and organized CRM Executive to manage customer relationships, maintain customer data, and ensure a high level of customer satisfaction. The candidate will be responsible for regular customer communication, follow-ups, feedback collection, and supporting customer retention activities.

Key Responsibilities

• Manage and maintain accurate customer databases and CRM records.
• Follow up with customers regarding enquiries, purchases, appointments, and services.
• Handle customer queries and coordinate with relevant departments for timely resolution.
• Build and maintain strong relationships with existing customers.
• Conduct customer satisfaction calls and collect feedback.
• Follow up with customers for repeat purchases and upcoming offers or events.
• Send customer communications regarding offers, new launches, birthdays, anniversaries, and special occasions.
• Track customer interactions, follow-ups, complaints, and resolutions in the CRM system.
• Coordinate with the Sales Team to ensure proper follow-up on leads and enquiries.
• Prepare regular reports related to customer interactions, follow-ups, and retention.
• Identify customer requirements and communicate them to the concerned team.
• Maintain confidentiality and accuracy of customer information.
• Ensure a professional and positive customer experience at every interaction.

Required Skills

• Excellent communication and interpersonal skills.
• Good follow-up and customer-handling skills.
• Basic knowledge of CRM software and MS Excel.
• Good organizational and record-maintenance skills.
• Ability to handle multiple customers and tasks efficiently.
• Positive attitude with a customer-centric approach.
• Good problem-solving and coordination skills.

Qualification

• Graduate in any discipline.
• Prior experience in CRM, customer service, retail, hospitality, or sales will be preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Work Location: In person