Crm Executive

Key Responsibilities

• Handle customer communication and maintain good customer relationships.
• Discuss and follow up with customers regarding pending payments and collections.
• Handle customer complaints and coordinate with the concerned department for resolution.
• Follow up with the concerned department until the customer complaint is properly resolved.
• Coordinate with customers regarding returned goods and ensure proper processing.
• Ensure all applicable Credit Notes (CN) and Debit Notes (DN) are raised and processed on time.
• Ensure CNs related to meetings, returns, claims, adjustments, and other applicable cases are properly entered and followed up.
• Maintain proper records of customer complaints, payment follow-ups, returns, CNs, and DNs.
• Coordinate with the concerned teams for pending customer-related issues and ensure timely closure.
• Prepare and send professional email drafts to customers and internal departments.
• Maintain regular follow-up through calls, emails, and messages as required.
• Prepare reports and updates related to customer complaints, payments, returns, and CN/DN status.