CRM Executive

Required Skill Set / Keywords : -

• Excellent verbal and written communication skills.
• Strong customer relationship and interpersonal skills.
• Good knowledge of Microsoft Excel, Word, and Outlook.
• Strong coordination and follow-up abilities.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Experience with ERP or CRM software will be an added advantage.

Qualification : -

• Graduate in any discipline.
• MBA (Marketing/Operations) will be an added advantage.
• 1-5 years of experience in CRM, Customer Support, Customer Success, Sales Coordination, or Client Relationship Management.
• Experience in a manufacturing or packaging company will be preferred.

Key Performance Indicators (KPIs)

• Customer satisfaction and retention.
• Timely order updates and communication.
• Resolution of customer queries within defined timelines.
• Accuracy of customer records and CRM reports.
• Coordination efficiency with internal departments.
• Reduction in customer complaints and escalations.
• Improvement in repeat business and customer experience.