CRM Executive

Job Summary

We are urgently looking for a highly motivated and skilled professional to join our team in the Customer Service / Retail sector. The ideal candidate will have a strong track record of success, excellent communication skills, and a proactive approach to achieving business targets. This role offers excellent growth potential, a collaborative work environment, and the opportunity to make a significant impact.

Responsibilities

• Manage customer relationships after order placement by ensuring enquiries, service requirements and client commitments are properly addressed.
• The role includes coordinating from order receipt through payment collection, collecting customer feedback, resolving complaints, maintaining regular follow-ups and ensuring professional communication and high customer satisfaction.

Skills

• Communication
• Operations
• Team Management
• Problem Solving