CRM Executive

Company - DS-Max Properties

Job Title - CRM Executive – Real Estate

Experience - 2 – 6 Years

Industry: Real Estate

We are looking for a CRM Executive with experience in post-sales lifecycle. The role involves customer communication, documentation, agreement coordination, registration, possession coordination, and ensuring a smooth customer experience from booking to closure.

Key Responsibilities:

• Manage customer relationships from booking to possession and closure.
• Coordinate with customers regarding agreements, documentation, payments, registration, and possession.
• Handle customer queries, requests, complaints, and service requirements professionally.
• Coordinate with Sales, Legal, Accounts, Projects, Registration, and other internal teams for timely resolution of customer requirements.
• Follow up with customers for pending documents, payments, agreements, and registration formalities.
• Coordinate and schedule customer visits, registration appointments, meetings, and possession-related activities.
• Maintain accurate customer records, correspondence, documents, and transaction details in the CRM/ERP system.
• Regularly update customer status, interactions, commitments, and pending activities in the CRM.
• Send welcome communications, customer updates, reminders, and other relevant communications.
• Monitor customer requests and ensure timely closure within defined timelines.
• Support customers during agreement, registration, possession, and handover processes.
• Maintain proper documentation and ensure compliance with company processes.
• Prepare customer status reports, pending activity reports, and escalation reports for management.
• Build positive customer relationships and contribute towards customer satisfaction and retention.

Required Skills & Competencies:

• 2 - 6 years of experience in Real Estate CRM / Customer Relations.
• Good understanding of the real estate customer lifecycle.
• Strong communication, interpersonal, and customer-handling skills.
• Good follow-up and coordination abilities.
• Strong documentation and MIS skills.
• Proficiency in MS Office and CRM/ERP software.
• Ability to handle multiple customers and activities simultaneously.
• Customer-focused, organized, proactive, and solution-oriented approach.

Pay: From ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person