CRM Executive

Key Responsibilities

• Handle IndiaMART and other B2B portal enquiries and respond to them promptly.

• Make daily calls to new and existing customers, and follow up on every lead.

• Understand customer requirements and explain company products to them.

• Prepare and send quotations, and follow up until the order is closed.

• Negotiate with customers and convert leads into confirmed orders.

• Achieve the monthly sales and lead conversion targets given by the Sales Manager.

• Identify and develop new B2B customers, dealers and distributors.

• Maintain good relationships with existing customers and secure repeat business.

• Coordinate with the Ghaziabad and Ahmedabad plants for order execution and delivery.

• Update calls, meetings, quotations, follow-ups and order status daily in the CRM / Excel / Google Sheets.

• Prepare daily and weekly sales reports for the Sales Manager.

• Attend sales review meetings and training sessions, and apply the guidance given.

• Gather market and competitor information and share it with the Sales Manager.

• Visit customers or sites when required, with the Sales Manager's approval.

Required Skills

• 1–3 years of experience in B2B / Industrial Sales

• Experience in IndiaMART Trade India/ B2B portal lead handling is preferred.

• Good communication, negotiation and customer-handling skills.

• Basic knowledge of MS Excel / Google Sheets and CRM.

• Ability to prepare quotations and follow up consistently.

• Target-oriented, self-motivated and result-driven approach.

• Team player willing to learn and take guidance.

• Experience in racking, storage systems, manufacturing or industrial products will be preferred.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person