CRM Executive

Company: J R INFRATECH

Position: CRM Executive / Customer Relationship Executive

Location: Head Office - Kapil Centre, 2nd Floor, Sevoke Road, 2nd Mile, Siliguri - 734001

Experience: 3-4 Years

Qualification: Graduate / MBA Preferred

Employment Type: Full-time, Work From Office

Roles & Responsibilities:

1. Client Relationship & Communication:

• Handling all client communication for Head Office - Calls, Emails, WhatsApp
• Single point of contact for client queries and coordination
• Maintaining strong relationship with existing clients and departments
• Sending timely updates, letters and documents to clients

2. Office Coordination & Follow-up:

• Coordination between HO and all project sites (PAN India)
• Daily follow-up with project teams for reports, updates and requirements
• Coordination with Tender, HR, Accounts and Admin departments
• Scheduling meetings, preparing MOM and follow-ups

3. Documentation & Data Management:

• Maintaining client database, CRM software / Excel MIS
• Maintaining inward/outward letters, email records and filing
• Preparing daily reports, status reports and presentation data for Director
• Handling official correspondence and drafting professional emails/letters

4. Reception & Front Office:

• Handling front office, visitors and incoming calls professionally
• Assisting Director in daily official works
• Managing courier, post and office communication

5. Required Skills & Competencies:

• 3-4 Years of experience as CRM / Front Office Executive / Client Relationship Executive
• Excellent communication in English, Hindi & Bengali is mandatory
• Presentable, confident and good interpersonal skills
• Proficient in MS Excel, MS Word, MS PowerPoint, Email writing
• Well-organized, disciplined and able to handle multiple tasks

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person