CRM Executive

Job DescriptionCRM Executive

Company: General Aeronautics Pvt. Ltd. (GA)
Industry: Drone Technology / Agri-Tech
Location: Bengaluru
Employment Type: Full-Time
Work Mode: Work From Office
Experience: 0–2 Years
Salary: ₹15,000 per month

About General Aeronautics

General Aeronautics (GA) is a drone technology and agri-tech company focused on developing and deploying innovative drone-based solutions for agriculture and other industries.

Position Overview

We are looking for a CRM Executive to manage customer interactions, follow-ups, service requests, lead updates, and customer relationship activities. The candidate will be responsible for ensuring timely communication with customers and maintaining accurate CRM records.

The role requires strong communication skills, follow-up discipline, and the ability to communicate effectively in South Indian languages.

Key Responsibilities

• Handle incoming customer calls, queries, and service requests.
• Follow up with customers regarding leads, enquiries, services, demos, and requirements.
• Maintain and regularly update customer information in the CRM system.
• Make outbound calls to existing and potential customers.
• Coordinate with Sales, CRM, Service, Technical, and Operations teams for customer requirements.
• Track customer complaints and ensure timely resolution through internal coordination.
• Maintain records of calls, follow-ups, customer feedback, and issue status.
• Schedule customer calls, demos, service visits, and follow-ups.
• Ensure pending customer requests are followed up until closure.
• Prepare basic daily/weekly CRM reports.
• Communicate product/service information clearly to customers.
• Escalate critical customer issues to the concerned team or manager.
• Support customer retention and relationship-building activities.

Required Skills

• Good verbal and written communication skills.
• Fluency in at least one South Indian language is mandatory.
• Preferred languages: Kannada, Tamil, Telugu, Malayalam.
• Good communication skills in English/Hindi will be an added advantage.
• Good follow-up and customer-handling skills.
• Basic knowledge of MS Excel/Google Sheets.
• Basic computer and CRM knowledge.
• Ability to maintain accurate records and

Work Location: In person