CRM Executive

JOB DESCRIPTION – CRM EXECUTIVE

Designation: CRM Executive
Location: Surat
Experience: 1–3 Years
Qualification: Any Graduate
Salary: ₹15,000 – ₹20,000 per month, as per experience & skill
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM

Job Overview

We are looking for a Customer Relationship Management (CRM) Executive to manage customer communication, follow-ups, inquiries and maintain strong relationships with existing and prospective customers.

Key Responsibilities

• Handle customer inquiries, calls and WhatsApp communication.
• Maintain regular follow-up with customers and leads.
• Update and maintain CRM software/database with accurate customer information.
• Coordinate with the Sales, Accounts and Operations teams for customer requirements.
• Track leads, customer interactions and follow-up status.
• Handle customer complaints and coordinate for timely resolution.
• Prepare daily/weekly CRM and follow-up reports.
• Maintain proper records of customer details, enquiries and transactions.
• Follow up with customers regarding quotations, orders, payments and services.
• Ensure a positive customer experience and maintain long-term relationships.
• Support the sales team in lead management and conversion.

Required Skills

• Good communication and interpersonal skills.
• Good knowledge of MS Excel and CRM software.
• Strong follow-up and customer-handling skills.
• Good email and WhatsApp communication skills.
• Ability to coordinate with multiple departments.
• Good organizational and time-management skills.
• Customer-oriented and positive attitude.

Candidate Profile

The ideal candidate should be confident, well-spoken, organized and good at follow-ups. Candidates with experience in CRM, customer support, sales coordination or tele-calling will be preferred.

How to Apply

Interested candidates can send their updated CV / Resume on WhatsApp.

Contact: Aarti Joshi – SAARTHI CAREERS
Call / WhatsApp: 9875077558

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person