Crm Executive

Position CRM Executive

Experience 1- 4 Years

Location Kollur - Hyderabad

Industry Real Estate / Construction

Employment Type Full-Time

About Greenmark Developers

Green mark Developers Pvt. Ltd. is a growing real estate development company focused on creating quality residential communities and thoughtfully planned homes. With a strong focus on quality, customer satisfaction, timely delivery, and professional execution, Green mark Developers is committed to delivering projects that create long-term value for customers.

Key Responsibilities

• Handle customer queries and provide timely resolutions.

• Manage customer communication from booking to possession.

• Coordinate with Sales, Projects, Accounts, Legal and other internal teams.

• Maintain accurate customer records and CRM data.

• Track customer requests, complaints and service issues and ensure closure within timelines.

• Coordinate payment reminders, documentation and agreement-related activities.

• Provide regular updates to customers regarding project progress, possession and other activities.

• Maintain proper documentation of customer interactions and follow-ups.

• Prepare CRM reports and MIS related to customer requests, collections and closures.

• Ensure a positive customer experience throughout the customer lifecycle.

Candidate Profile

• Any Graduate

• 14 years of experience in CRM / Customer Relationship Management, preferably in the real estate or

construction industry.

• Good communication and interpersonal skills.

• Strong customer-handling and problem-solving abilities.

• Good coordination and follow-up skills.

• Proficiency in MS Excel, Word and CRM/ERP software.

• Ability to manage multiple customer requests and meet deadlines.

• Candidates with experience in residential real estate CRM will be preferred.

What We Offer

• Opportunity to work with a growing real estate organization.

• Professional and collaborative work environment.

• Learning and career growth opportunities.

• Exposure to residential real estate projects and customer lifecycle management.