CRM Executive

Company: Lukson Jewels
Location: Mumbai (BKC)
Industry: Lab-Grown Diamond Jewellery / Luxury Retail
Employment Type: Full-Time

About the Company

Lukson Jewels is a fast-growing lab-grown diamond jewellery brand focused on delivering sustainable luxury through innovative designs, exceptional craftsmanship, and a customer-first approach. We are building strong customer relationships across retail, e-commerce, and omnichannel platforms.

Key Responsibilities

CRM Operations

· Manage daily CRM operations and maintain accurate customer and lead data.

· Ensure CRM hygiene by updating records, removing duplicates, and maintaining data quality.

· Support CRM workflow automation and process improvements.

Lead Management & Sales Coordination

· Assign incoming leads to the appropriate store or sales representative.

· Monitor lead response times and follow-up compliance.

· Coordinate with sales teams to ensure timely follow-ups and maximum lead conversion.

· Track lead ageing and escalate unattended or overdue leads.

Customer Engagement

· Execute CRM campaigns across WhatsApp, Email, and SMS.

· Support customer lifecycle activities, including lead nurturing, repeat purchase, referral, and loyalty campaigns.

· Coordinate customer communication and engagement initiatives.

Analytics & Reporting

· Prepare daily, weekly, and monthly CRM and sales reports.

· Track key metrics such as lead volume, conversion rates, follow-up compliance, and campaign performance.

· Identify trends and share actionable insights to improve CRM effectiveness.

Cross-functional Coordination

· Work closely with Marketing, Retail, and Customer Support teams to ensure a seamless customer journey.

· Assist in CRM training and ensure adherence to CRM processes across sales teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person