S
Shah Virchand Govanji Jewellers
CRM Executive
Skills
CRM
2 years ago
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Important information
Contract type:
Permanent
Location:
Surat, Gujarat, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Accurately capture customer data (pre-purchase, conversion, footfall data, etc.) and identify the prospective customers.
- Connect with the assigned number of new/existing customers to invite them to the store events, campaigns, exhibitions, offers, etc.
- Ensure that all guest inquiries and complaints about the products and services of the Company are dealt with in a friendly and professional manner.
- Responsible for making entries of customers in the CRM software by collecting pre-purchase data, store footfall count, reasons for non-conversion.
- Manage and follow up the database of wedding customers in order to close deals.
- Maintain a high degree of telephone etiquette to enhance shop image and convert prospects to customers through effective telemarketing skills.
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