CRM Executive

Job highlights

• Bachelors degree in Business Administration,Marketing,or related field . 1+ years of experience in customer relationship management,preferably in the real
• estate sector . Strong understanding of CRM principles and practices . Proficiency in CRM software systems .
• Required Qualifications
• updated resume highlighting their relevant experience . .

We are seeking a customer-focused CRM Executive to join our team in Bengaluru

This
full-time, on-site role involves managing customer relationships, ensuring customer
satisfaction, and providing comprehensive support throughout the customer journey in their
real estate transactions

Key Responsibilities
Manage and nurture customer relationships with utmost care and professionalism,
serving as the primary point of contact

Provide detailed project-specific information to customers, ensuring they are
well-informed about their investments

Build and maintain strong relationships with customers to facilitate smooth payment
collections, loan processing, documentation, registration, and cancellation processes

Maintain accurate and up-to-date records in the CRM software system

Handle customer inquiries, complaints, and requirements professionally during calls
and site visits

Coordinate effectively with various departments including loan, legal, registration,
and payments teams to ensure seamless customer service

Manage company registration processes, license renewals, and facilitate business
requirements for legal consultation

Monitor and ensure high levels of customer satisfaction through proactive
communication and support

Identify and escalate sensitive issues to senior management in a timely manner

Actively participate in company events and provide support to team initiatives

Prepare and submit comprehensive monthly reports on customer relationship
activities

Required Qualifications
Bachelors degree in Business Administration, Marketing, or related field

1+ years of experience in customer relationship management, preferably in the real
estate sector

Strong understanding of CRM principles and practices

Proficiency in CRM software systems

Essential Skills
Excellent interpersonal and communication skills

Strong problem-solving abilities with a customer-first mindset

Superior organizational and time management capabilities

Proficiency in MS Office and CRM software

Ability to work independently and collaborate effectively within a team

Strong attention to detail and follow-up skills

Professional demeanor and high ethical standards

What We Offer
Competitive compensation package

Opportunity to work with a leading real estate firm in Bengaluru

Professional growth and development opportunities

Collaborative and dynamic work environment

Location
Bengaluru, Karnataka (On-site position)
Interested candidates who meet the above criteria are encouraged to apply with their
updated resume highlighting their relevant experience

Apply for this role

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