CRM Executive

About Next Wall:

Next Wall Pvt. Ltd. is a leading architectural and interior design firm, specializing in bespoke residential projects including luxury villas and independent homes. With a legacy of design excellence and innovation, our work blends creativity, functionality, and attention to detail to create timeless homes for our clients.

Job Description

We are seeking a dynamic and customer-focused Customer Relationship Executive to join our team at Next Wall, located in Paschim Vihar. The ideal candidate will have prior experience in the building materials industry or related sectors, along with a proven track record of managing both B2B and B2C client relationships. The Customer Relationship Executive will be responsible for managing client interactions, ensuring customer satisfaction, and contributing to the company's growth through effective client engagement and retention strategies.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective clients and vendors.
• Act as the primary point of contact for client and vendor queries, concerns, and support.
• Coordinate with internal departments (Sales, Design, Procurement, etc.) to ensure timely project execution and high-quality service.
• Handle customer complaints professionally and provide prompt, effective solutions.
• Develop and implement customer engagement strategies to improve client satisfaction and retention.
• Understand customer requirements and recommend suitable products or services.
• Assist the Sales team with lead follow-ups and post-sales support.
• Maintain accurate customer and Vendors records regularly.
• Prepare regular reports on customer feedback, service issues, and areas for improvement.

Requirements

• Graduate in any discipline.
• 4–7 years of experience in CRM, customer relationship management, or client servicing roles, preferably in the building materials, interior design, home décor, architecture, or related industry.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in MS Office, especially Microsoft Excel.
• Excellent organizational skills with the ability to multitask and manage time effectively.
• Customer-focused attitude with a passion for delivering exceptional service.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person