CRM Executive

CRM Executive/ Key Account Manager

Department: CRM & Collection

Location: Gurgaon

Job Type: Field

Job Experience: Minimum 1

Year Salary: As per market standards, based on experience and skills

Job Summary

Nextra Communications is looking for a Relationship Manager for B2B segment, who will be responsible for managing customer relationships, provide end to end resolution for customer concerns, ensuring timely invoice collection, and control churn from existing allocation.

The role requires regular customer interaction, face to face visits within Delhi NCR region, payment follow-ups, complaint resolution, and coordination with internal teams to ensure a smooth customer experience and timely payment realization.

Key Responsibilities

• Manage complete customer service lifecycle, from onboarding to end date of services. Build and maintain strong relationships with every customers of allocation.
• Handle customer queries & timely closure of complaints, service issues, and billing-related concerns.
• Conduct regular customer follow-ups and field visits across Delhi NCR.
• Follow up with customers for pending Invoices, TDS & GST, outstanding dues, agreement renewals, and billing requirements. Achieve monthly Billing targets to maintain company cashflow.
• Maintain customer-wise records of outstanding amounts, payment commitments, collections, and follow-ups.
• Coordinate with the internal Billing, Accounts, Technical, Sales, and Operations teams for timely resolution of customer issues.
• Monitor overdue accounts and escalate long-pending payments to the concerned authority.
• Maintain regular communication with customers to improve satisfaction and retention.
• Identify opportunities for upselling and cross-selling of company products and services.
• Support customer retention and reduce customer churn.
• Prepare and share regular reports related to customer follow-ups, collections, outstanding payments, and customer issues.
• Achieve assigned CRM, collection, customer retention, and business development targets.

Requirements

• Minimum 1 year of experience in CRM, Customer Relationship, Client Servicing, Collections, Sales, or a related field.
• Strong communication and interpersonal skills.
• Good negotiation, convincing, and problem-solving abilities.
• Customer-focused and professional approach.
• Comfortable with field visits across Delhi NCR.
• Strong follow-up and coordination skills.
• Basic knowledge of MS Excel and CRM/customer management tools.
• Target-oriented and capable of working independently.

Key Skills

Customer Relationship Management | Collection & Recovery | Payment Follow-up | Client Servicing | Field Visits | Customer Retention | Negotiation | Complaint Handling | Billing Coordination | Upselling & Cross-selling | Reporting | Follow-up & Coordination

Ideal Candidate

The ideal candidate should be comfortable with both customer relationship management and payment collection, and should be able to maintain a positive customer relationship while ensuring timely recovery of outstanding payments.

Contack/Email- 8929833444/ [email protected]

Pay: ₹15,000.00 - ₹27,000.00 per month

Work Location: In person