CRM Executive

Job Title: CRM Executive

Company: Colors Queen
Location: DLF Corporate Towers
Working Hours: 10:00 AM – 6:30 PM
Working Days: 6 Days Working (1 Saturday Off)

About the Role

We are looking for a proactive, customer-focused, and result-driven Customer Support to manage customer interactions across various online e-commerce platforms. The ideal candidate should be skilled in handling customer queries, assisting customers in placing orders, and driving sales through effective communication and upselling techniques.

Key Responsibilities

• Handle customer queries and concerns through multiple online e-commerce channels including:
• Shopify website
• Amazon
• Flipkart
• Other online marketplaces and communication platforms
• Assist customers in:
• Product selection
• Order placement
• Payment-related queries
• Order tracking and issue resolution
• Perform effective upselling and cross-selling to enhance customer experience and increase conversions.
• Manage inbound and outbound customer interactions professionally.
• Attend/make approximately 80–90calls per day to support customer engagement and sales.
• Handling front office.

Required Skills & Qualifications

• Prior experience in CRM / Customer Support / E-commerce Customer Handling preferred.
• Hands-on experience with platforms like Shopify, Amazon, Flipkart, or similar marketplaces.
• Excellent communication and interpersonal skills.
• Strong convincing and customer-handling abilities.
• Ability to multitask and work in a fast-paced environment.
• Sales-oriented mindset with good upselling skills.
• Comfortable handling a high volume of customer calls daily.

What We Offer

✔ Professional and growth-oriented work environment
✔ Career development opportunities

How to Apply

Interested candidates can share their resume at:
[email protected]

Location: DLF Corporate Towers, Shivaji Marg, Moti Nagar, Delhi
Office Timings: 10:00 AM – 6:30 PM

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person