Crm Executive

Role & responsibilities

• We are looking for a highly organized and customer-centric After-Sales & Customer Support Executive to manage the end-to-end documentation, property transfer, and collection processes for our real estate projects. The ideal candidate will act as the primary point of contact for existing buyers, ensuring smooth after-sales maintenance support, handling queries efficiently, and maintaining flawless data records within our ERP system.

• Greet and assist walk-in customers, addressing their requirements regarding property documentation, transfers, and account dues.

• Manage incoming phone calls seamlessly, providing prompt, accurate, and professional solutions to client queries.

Preferred candidate profile

• Log all customer interactions, documentation statuses, and financial milestones accurately in the companys ERP software.
• Maintain well-organized physical and digital file repositories for hassle-free data retrieval.
• Perform other general administrative tasks as assigned by the management team to optimize office operations.