CRM Executive - Real Estate

Key Responsibilities:

1. Customer Management:

• Serve as the main point of contact from booking to handover.
• Address inquiries and resolve customer issues, including support for NRI clients
• Documentation & Coordination:
• Prepare and manage documentation (booking forms, agreements).
• Ensure legal compliance with the assistance of the legal team.
• Payment & Loan Coordination:
• Oversee payment collection and reminders.
• Coordinate home loan applications and disbursements with banks.
• Customer Handover & Support:
• Manage the handover process, address concerns, and ensure satisfaction.
• Provide ongoing support post-handover, resolving any issues.
• Reporting & Communication:
• Maintain records of interactions and payments.
• Provide updates and reports to senior management.

Qualifications:

• Bachelors degree in Business, Real Estate, or related field.
• 2+ years of experience in real estate post-sales customer service.
• Strong knowledge of real estate documentation and legal requirements.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in CRM software.