CRM Front End Executive

CRM Front End Executive

Company: Devika Group
Location: Nehru Place, New Delhi
Employment Type: Full-Time
Department: CRM / Customer Relations
Experience: 0-4 Years

Job Description

Devika Group is looking for a CRM Front End Executive to join our team at Nehru Place, Delhi. The ideal candidate will be responsible for managing customer interactions, handling front-desk activities, maintaining customer records, and ensuring a positive customer experience.

The candidate should have excellent communication and interpersonal skills, a professional personality, and the ability to coordinate effectively with internal teams.

Key Responsibilities

Customer Communication: Handle customer calls, emails, WhatsApp queries, and post-sales requests professionally and promptly.

CRM Management: Maintain accurate customer records, update interactions, documents, payments, and service requests in the CRM.

Booking & Documentation: Coordinate booking forms, agreements, KYC, payment schedules, receipts, and other customer documentation.

Payment Follow-up: Track installment/payment schedules and coordinate with customers and accounts for timely payments.

Possession Coordination: Coordinate possession-related activities, including documentation, dues clearance, possession letters, and handover schedules.

Customer Query Resolution: Register, track, and close customer complaints and requests within defined TAT.

Internal Coordination: Coordinate with Sales, Accounts, Legal, Construction, and Facility/Projects teams to resolve customer issues.

Customer Experience: Ensure a smooth and positive customer journey from booking through possession and post-possession support.

Reporting: Prepare daily/weekly/monthly reports on bookings, collections, pending documents, complaints, and customer requests.

Data Accuracy & Compliance: Ensure CRM data, customer files, and transaction records are complete, accurate, and confidential.

Customer Retention: Maintain strong customer relationships and identify opportunities for referrals, repeat business, and positive feedback.

• Manage front-desk and customer relationship activities.
• Handle customer queries, requests, and complaints professionally.
• Maintain accurate customer records and update CRM databases.
• Coordinate with sales, operations, and other internal departments for timely resolution of customer concerns.
• Follow up with customers and maintain regular communication.
• Handle incoming calls, emails, and customer correspondence.
• Schedule appointments, meetings, and customer visits as required.
• Prepare and maintain CRM reports, customer records, and related documentation.
• Ensure timely follow-up on customer requests and pending issues.
• Provide a welcoming and professional experience to customers and visitors.
• Support customer engagement and retention initiatives.
• Maintain confidentiality and accuracy of customer information.

Required Skills

• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Strong follow-up and coordination abilities.
• Basic knowledge of CRM software and MS Office.
• Good organizational and time-management skills.
• Professional appearance and positive attitude.
• Ability to multitask and work effectively in a team environment.

Qualification

• Graduate in any discipline.
• Candidates with experience in CRM, Front Office, Customer Relations, Reception, Hospitality, Real Estate, or Customer Service will be preferred.

What We Offer

• Opportunity to work with a reputed and growing organization.
• Professional and collaborative work environment.
• Learning and career-growth opportunities.
• Competitive salary based on experience and skills.

Job Location

Nehru Place, New Delhi