CRM Head

Job Title: CRM Head
Industry: Real Estate Developer Firm
Department: Customer Relationship Management
Experience: 6–10 Years
Salary: 9–11 LPA
Location: Sector 142, Noida, Uttar Pradesh – 201305

Job Summary

We are seeking an experienced CRM Head to manage and enhance customer relationships across the entire real estate lifecycle. The ideal candidate will oversee booking documentation, payment follow-ups, possession coordination, and ensure high levels of customer satisfaction.

Key Responsibilities

• Lead and manage the CRM department and team operations
• Develop and implement CRM SOPs and customer service processes
• Manage customer onboarding, booking documentation, and agreements
• Coordinate with sales, finance, legal, and operations teams
• Monitor payment schedules, outstanding dues, and follow-ups for collections
• Handle customer queries, complaints, and escalations efficiently
• Ensure timely communication regarding project updates, possession, and handover
• Maintain accurate and updated customer records in CRM systems
• Track customer satisfaction, complaint resolution, and service TAT
• Prepare CRM MIS reports and management dashboards
• Ensure proper documentation and compliance with company processes
• Train and monitor CRM executives for performance and service quality

Requirements

• Graduate in any discipline; MBA preferred
• 6–10 years of experience in real estate CRM
• Minimum 3 years in CRM management or team leadership role
• Strong understanding of booking, agreements, payment schedules, and possession processes
• Knowledge of RERA-related documentation preferred
• Excellent communication, customer handling, and escalation management skills
• Proficiency in CRM software, MS Excel, and MIS reporting
• Experience in residential or commercial real estate projects preferred

Thanks & Regards
Srishti Goel
[email protected]
8477858611

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Provident Fund

Work Location: In person