CRM Head

Develop and implement comprehensive email marketing strategies to enhance engagement and drive sales, using CRM to manage email campaigns and automate marketing communications.

Develop and execute aligned SMS strategies.

Collaborate with the marketing team to integrate email/sms marketing with broader marketing campaigns, ensuring a cohesive communication strategy across all channels.

Manage and optimize CRM processes to improve customer data analysis and segmentation, facilitating targeted and personalized marketing efforts.

Oversee the creation of email content, including design, copywriting, and A/B testing to ensure high open and click-through rates.

Monitor and report on the performance of email marketing campaigns and CRM initiatives, using analytics to drive improvements and innovation in our approach.

Stay updated with the latest trends in email marketing and CRM technologies, applying best practices to continuously enhance our strategies and systems.

Work closely with IT and web development teams to ensure seamless integration of CRM systems with other digital platforms within HealthyLine.

Manage relationships with external vendors and agencies to ensure high-quality and timely execution of marketing programs.

Job Types: Full-time

Hiring: CRM Team Leader

We are looking for an experienced and responsible CRM Team Leader to manage our CRM team, monitor customer calls, and ensure smooth day-to-day team operations.

Key Responsibilities:

* Lead and manage the CRM/telecalling team.

* Monitor and review team members' calls to ensure quality and professionalism.

* Track daily team performance, targets, and productivity.

* Provide regular feedback, coaching, and guidance to team members.

* Handle customer escalations and resolve issues effectively.

* Conduct regular performance reviews and identify areas for improvement.

* Prepare and maintain daily/weekly performance reports.

* Train and support new team members.

* Ensure proper follow-up with customers and maintain good customer relationships.

* Coordinate with management and provide regular updates on team performance.

* Ensure adherence to company processes and CRM guidelines.

* 4 to 5 years of experience in CRM, Customer Service, Telecalling, or Team Handling.

* Previous experience in managing or leading a team.

* Good communication and interpersonal skills.

* Strong call monitoring and quality-assessment skills.

* Ability to handle customer escalations professionally.

* Good knowledge of CRM tools and MS Excel.

* Strong leadership, problem-solving, and decision-making skills.

CRM Team Leader

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person