CRM Head

Position: CRM Head

Company: Kids‑e‑Dental LLP

Location: Azad Nagar, Andheri (Mumbai)

Employment Type: Full-time

Working Time: 9 Hours Shift ( 9:30 AM to 6:30PM or 10 AM to 7 PM)

Week Off: Sunday

Experience: 3–7 Years

Key Responsibilities:

1. Team Leadership: Lead, mentor, and manage the CRM team to ensure high performance, productivity, and customer satisfaction.

2. Client Communication: Oversee customer interactions and ensure clear, professional, and timely communication with clients.

3. CRM Operations: Manage and optimize CRM processes, maintain accurate client records, and ensure effective utilization of Zoho CRM or similar platforms.

4. Customer Relationship Management: Develop strategies to improve client retention, engagement, and overall customer experience.

5. Customer Support Oversight: Ensure prompt resolution of client queries, concerns, and service issues while maintaining service quality standards.

6. Data Analysis & Reporting: Monitor CRM metrics, generate reports, analyze customer data, and recommend improvements for business growth.

7. Cross-functional Collaboration: Work closely with Sales, Marketing, and Operations teams to deliver seamless customer experiences and achieve business objectives.

8. Process Improvement: Identify opportunities to enhance CRM workflows, automation, and customer engagement initiatives.

Must-have Skills:

1. CRM Leadership Experience – Proven experience leading a CRM or customer service team.

2. CRM Software Knowledge – Hands-on experience with Zoho CRM or similar CRM platforms.

3. Customer Relationship Management – Strong understanding of customer lifecycle management and retention strategies.

4. Team Management Skills – Ability to motivate, guide, and manage team performance effectively.

5. Communication Skills – Excellent verbal and written communication skills with domestic clients.

6. Interpersonal Skills – Strong collaboration, stakeholder management, and relationship-building abilities.

7. Analytical Skills – Ability to interpret CRM data, generate insights, and drive process improvements.

Apply Now:

WhatsApp: 8657043913

Email: [email protected]

Pay: Up to ₹70,000.00 per month

Benefits:

• Provident Fund

Work Location: In person