CRM Head

Job highlights

• Bachelors degree in Business Administration,Marketing,or related field
• Excellent strategic planning and decision-making skills. Superior communication and interpersonal abilities. Strong analytical and problem-solving capabilities. Proficiency in CRM software and MS Office suite.
• Required Qualifications

We are seeking an experienced CRM Head to lead our customer relationship management
team in Bengaluru. This senior-level position involves managing team operations,
developing customer service strategies, and ensuring excellence in customer relationship
management while driving departmental growth and team development.
Key Responsibilities
Customer Relationship Management
Oversee comprehensive customer relationship management strategies and ensure
high-quality customer care.
Supervise the distribution of project-wise information to customers.
Establish and maintain strong relationships with customers throughout their journey,
including payments collections, loan processing, documentation, registration, and
cancellation processes.
Ensure accurate and timely updates in the CRM software system.
Oversee the handling of customer complaints, queries, and requirements during calls
and visits.
Team Leadership
Lead and manage the CRM team, including task assignment and performance
monitoring.
Ensure smooth and efficient department operations.
Collaborate with Management to implement improvements and innovative ideas.
Drive overall department performance aligned with company objectives.
Provide mentorship, guidance, and coaching to team members to facilitate their
professional growth and adaptation to organizational changes.
Cross-functional Coordination
Manage interdepartmental coordination for loan processing, legal matters,
registration, and payments.
Oversee company registration processes, license renewals, and business
requirements for legal consultation.
Monitor customer satisfaction levels and implement improvement strategies.
Manage escalations and sensitive issues, coordinating with senior management
when necessary.
Lead team participation in company events and initiatives.
Prepare and present comprehensive monthly reports to management.
Required Qualifications
Bachelors degree in Business Administration, Marketing, or related field; MBA
preferred.
5+ years of experience in customer relationship management, with at least 2 years in
a leadership role.
Proven track record in team management and customer service excellence.
Strong understanding of real estate industry and CRM best practices.
Essential Skills
Outstanding leadership and team management abilities.
Excellent strategic planning and decision-making skills.
Superior communication and interpersonal abilities.
Strong analytical and problem-solving capabilities.
Proficiency in CRM software and MS Office suite.
Excellent organizational and time management skills.
Strong business acumen and customer service orientation.