CRM Head

Ranka Jewellers is Hiring for CRM Head

Position: CRM Head
Industry: Jewellery / Luxury Retail
Experience: Relevant experience in CRM, preferably in jewellery or premium retail.

Key Requirements

• Must have strong knowledge of CRM software, customer relationship management, and CRM processes.
• Experience in jewellery retail or luxury retail will be preferred.
• Ability to manage customer databases, purchase history, and customer segmentation.
• Knowledge of customer retention, repeat sales, loyalty programmes, and customer engagement.
• Experience in managing customer complaints, feedback, and service recovery.
• Ability to plan customer follow-ups through calls, WhatsApp, SMS, and other communication channels.
• Knowledge of CRM reports, MIS, customer analytics, and sales conversion tracking.
• Ability to manage a CRM team, set targets, and monitor performance.
• Strong communication, coordination, analytical, and leadership skills.

Key Responsibilities

• Develop and implement CRM strategies to improve customer retention and repeat purchases.
• Maintain accurate customer data and ensure effective use of CRM software.
• Drive customer engagement through personalised communication, festive campaigns, and special occasions.
• Build strategies for high-value customers, loyal customers, and inactive customers.
• Monitor customer satisfaction, complaints, and resolution timelines.
• Track CRM KPIs, including repeat purchase rate, customer retention, campaign response, and conversion.
• Coordinate with showroom sales teams to generate business through existing customers.
• Prepare regular CRM performance reports for management.

Pay: ₹32,000.00 - ₹50,000.00 per month

Work Location: In person