CRM Helpdesk executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Manage customer escalations by providing solutions to complex problems or escalating them to senior team members when necessary.
• Resolve customer complaints through effective communication, problem-solving, and issue resolution techniques.
• Utilize ticket management systems to track and manage customer requests, ensuring prompt follow-up on open tickets.
• Provide excellent customer service by being empathetic, patient, and understanding towards customers' needs.