CRM Helpdesk Executive

Role & responsibilities

The Centralised Customer Relationship Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling outbound calls.

Key Responsibilities:

1. Case Handling

2. Lead Management from DTH (Direct-to-Home) Activities

3. Opportunity Follow-Up

4. Inbound and Outbound Calls

Preferred candidate profile

Any Graduate with at least 2 to 4 years of experience in customer service or CRM support roles.

Should be multi linguistic - Kannada, Telugu, and English