CRM Implementation & Success Executive

We are looking for a CRM Implementation & Customer Success Executive to drive the end-to-end deployment of our Ornate CRM at retail jewellery showrooms. This role will cover the entire lifecycle—from requirement gathering and technical implementation to training and ongoing customer success management.

The ultimate objective is to ensure clients derive maximum value from Ornate CRM,resulting in seamless adoption and long-term satisfaction. The ideal candidate will possess strong communication skills, proven client-handling ability, and a problem-solving mind-set to deliver an exceptional implementation and success journey for every jeweller adopting Ornate CRM.

Key Responsibilities:

• Lead smooth on-boarding of new clients and implement Ornate CRM.
• Configure Ornate CRM based on client-specific requirements (e.g., customer segmentation, campaign setup, loyalty programs).
• Deliver hands-on training sessions for client teams, including business owners, sales staff, and marketing teams.
• Monitor client adoption and usage during the first 90 days to ensure visible business benefits are realized.
• Act as a trusted advisor to jewellers by recommending CRM best practices that drive customer engagement and business growth.
• Troubleshoot user issues and coordinate with the internal support team for timely resolution.
• Proactively track customer health scores to identify early signs of drop-off or dissatisfaction.
• Build and maintain long-term client relationships through periodic reviews and strategic guidance to scale CRM usage.
• Gather client feedback and collaborate with product and management teams to drive continuous improvement.
• Embody the Customer Success Mindset—measuring success by helping jewellers achieve repeat sales, stronger customer loyalty, and sustainable growth through Ornate CRM.

Desired Skills & Competencies:

• Strong understanding of customer engagement, sales, or marketing processes.
• Excellent communication & training skills (ability to guide non-technical users).
• Willingness to travel PAN India for clients’ Success and Implementation.
• Prior experience in CRM/ERP implementation or customer success roles is an advantage.
• Problem-solving attitude with a focus on customer delight.
• Patience, empathy, and ability to build trust with business owners.
• Analytical mindset to measure success and suggest improvements.

Qualifications:

• Bachelor’s degree in Computer Science, IT, Commerce, or a related field.
• 1–3 years of experience in software implementation, CRM support, or retail technology (jewellery industry experience preferred).
• Freshers with strong aptitude and a learning mind-set may also be considered.

Why Join Us?

• Work with India’s leading jewellery ERP & CRM solution provider.
• Hands-on exposure to real-world retail showroom implementations.
• Opportunity to learn niche industry practices and cutting-edge CRM technology.
• A collaborative, growth-oriented, and supportive work culture.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person