CRM Manager

Interested candidates, please share your CV/resume with me via email at [email protected] or WhatsApp at 8882247507. About Melhor Group

Melhor Group is a leading luxury real estate developer with over 20 years of experience across real estate, infrastructure, hospitality, and mining. We are committed to delivering premium developments through quality, innovation, and operational excellence.

Role Overview

• We are looking for a proactive, process-driven CRM Manager to manage collections, customer communication, and project handover activities. The ideal candidate should have strong follow-up skills, excellent coordination abilities, and a disciplined approach to customer relationship management. This is an execution-focused role with a strong emphasis on collections and customer satisfaction.

Key Responsibilities

1. Collections & Follow-ups (Primary Responsibility)

• Ensure timely collections as per payment schedules.
• Conduct regular follow-ups with customers via email and WhatsApp.
• Track outstanding payments, customer commitments, and escalations.
• Coordinate with the Sales and Accounts teams to ensure timely collection closures.
• Prepare collection reports and highlight overdue cases to management.

2. Customer Communication

• Respond promptly and professionally to customer queries.
• Maintain proper documentation of all customer communications.
• Ensure timely resolution of customer concerns.
• Keep email and WhatsApp communications updated and well documented.

3. CRM Software & 4QT System (Preferred)

• Hands-on experience with 4QT CRM software is preferred.
• Candidates without 4QT experience should be willing to learn the system before or during onboarding.
• Maintain accurate customer records, payment schedules, reports, and documentation in the CRM.
• Ensure all CRM data is updated in real time.

4. Project Handover Management

• Coordinate project handover activities, including documentation, collections, and customer communication.
• Support end-to-end possession and handover processes.
• Ensure all financial and documentation requirements are completed before handover.

5. Internal Coordination

• Coordinate closely with the Sales, Accounts, Legal, and Site teams.
• Ensure customer commitments are executed on time.
• Escalate issues proactively to senior management whenever required.

Candidate Profile

• 2-8 years of experience in CRM, Customer Relations, or Collections (Real Estate preferred).
• Experience in customer collections and payment follow-ups.
• Exposure to project handover activities.
• Strong written and verbal communication skills.
• Experience working with CRM software (4QT preferred). Joining Preference
• Immediate / Early joiners preferred. Short notice periods welcome; replacement timelines manageable.

Interested candidates, please share your CV/resume with me via email at [email protected] or WhatsApp at 8882247507.