CRM Manager

Who you are

• 3+ years of experience in CRM, lifecycle marketing, or customer engagement – ideally at a regional or global level
• Hands-on experience with CRM platforms (experience with Braze is a strong plus)
• Strong project management and stakeholder management skills, with the ability to influence across teams and markets
• Ability to prioritise and manage multiple initiatives in a fast-paced environment
• A data-driven mindset, using both quantitative and qualitative insights to inform decisions
• Excellent communication skills in English (other European languages are a plus)

What the job involves

• As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets
• Own end-to-end campaign delivery, from ideation to execution, across multiple channels
• Advise on global and local initiatives, ensuring the right message reaches the right user at the right time
• Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements
• Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks
• Manage and optimise the campaign calendar alongside automations, aligning communications with lifecycle stages and business priorities
• Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams

Benefits

• Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We'll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you'll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
• Birthday off: Celebrate in style with an extra dy off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.