CRM Manager

NVT Quality Lifestyle Projects, a professionally managed real estate company dedicated to developing premium residential projects, is looking for an experienced CRM Manager to manage post-sales customer relationships and ensure a smooth customer journey from booking through possession.

Key Responsibilities

• Manage customer relationships and provide end-to-end post-sales support from booking through possession.
• Act as the primary point of contact for customers regarding payment schedules, loan sanctions, disbursements, documentation and other post-sales requirements.
• Coordinate with banks and financial institutions for loan processing, disbursements and payment-related matters.
• Maintain and manage the companys customer relationship portfolio and proactively engage with customers to strengthen customer experience and relationships.
• Address customer queries and concerns promptly and provide appropriate solutions.
• Send welcome communications to customers upon confirmation of booking.
• Coordinate the preparation of agreements and ensure all details are thoroughly checked against the booking application before execution.
• Coordinate stamp duty and registration processes with customers and relevant stakeholders.
• Prepare and issue payment receipts, demand letters and other customer-related documentation.
• Follow up with customers and banks for timely payments and achieve assigned collection targets.
• Coordinate with site engineers and other internal teams to address customer complaints, modifications and site-related requirements, ensuring timely resolution.
• Maintain regular communication with booked customers and keep them informed about relevant project and transaction updates.
• Understand individual customer requirements and ensure a positive and seamless customer experience.
• Handle customer complaints professionally and ensure timely and effective resolution.
• Maintain accurate and up-to-date customer records, correspondence and transaction-related documentation.

Requirements

• 7 - 10 years of experience in Real Estate CRM / Customer Relationship / Post-Sales.
• Prior experience in Real Estate CRM / Post-Sales CRM is a must.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good understanding of real estate post-sales processes, including agreements, registration, collections and home loans.
• Strong coordination, follow-up and problem-solving skills.
• Ability to handle multiple customers and processes efficiently.
• Proficiency in MS Office and CRM systems.
• Multilingual candidates will be preferred.
• Candidates residing in and around Whitefield will be preferred.