Crm Manager

Job Title: Manager Customer Care / Voice Process

Location: Chennai
Experience: 8+ Years in Customer Care / Voice Process
Team Handling: Minimum 5+ Years
Joining: Immediate Joiner Preferred to 15 days 
Gender: Male / Female
Education: Graduate / Non-Graduate

Job Summary

We are looking for an experienced Customer Care Manager with strong expertise in voice processes and team management. The candidate should have proven experience managing large teams, Team Leaders, customer interactions, performance, and operational targets.

Key Responsibilities

• Manage a team of approximately 50+ members through 2–3 Team Leaders.
• Minimum 5 years of team-handling experience in a Managerial role.
• Manage day-to-day domestic or international voice process operations.
• Monitor team performance, productivity, quality, attendance, and service levels.
• Mentor, coach, and develop Team Leaders and team members.
• Conduct performance reviews and implement improvement plans.
• Analyze operational reports and identify areas for improvement.
• Communicate and coordinate effectively with stakeholders at all levels.
• Prepare and present MIS, performance reports, and business updates.
• Ensure high standards of customer service and process compliance.

Required Skills

• Minimum 8 years of overall Customer Care / Voice Process experience.
• Minimum 5 years of team-handling experience as a Manager on paper.
• Experience managing 50+ employees with 2–3 Team Leaders.
• Excellent verbal and written communication skills.
• Strong people management, coaching, and mentoring skills.
• Good analytical and problem-solving abilities.
• Strong business and operational understanding.
• Hands-on knowledge of MS Excel, PowerPoint, and presentation tools.
• Experience in Real Estate customer care / voice process will be an added advantage.

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Evangelin Gladies Senior Executive | Human Resources |Casagrand Builders Pvt Ltd

Contact Number 7708781966|